{"id":1065,"date":"2022-06-27T15:27:37","date_gmt":"2022-06-27T12:27:37","guid":{"rendered":"https:\/\/nes10495.dev.mozaik.com\/?page_id=1065"},"modified":"2022-06-29T17:41:40","modified_gmt":"2022-06-29T14:41:40","slug":"general-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/nes10495.dev.mozaik.com\/de\/general-terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"\r\n\r\n\r\n<p><\/p>\r\n<h1>General terms and conditions of sales<\/h1>\r\n<p><strong>Article 1 \u2013 Scope<\/strong><\/p>\r\n<p>1.1\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 These General Terms and Conditions of Sale apply to the distance sale via internet through the site\u00a0<a href=\"https:\/\/www.nescens.com\/\">www.nescens.com<\/a>\u00a0(hereinafter referred to as the \u201c<strong>Site<\/strong>\u201d):<\/p>\r\n<ol>\r\n<li>of cosmeceutical products of the Nescens brand offered on the Site (hereinafter referred to as the \u201c<strong>Cosmeceuticals<\/strong>\u201d), and<\/li>\r\n<li>of check-ups provided by or under the auspices of Nescens Genolier offered on the Site (hereinafter referred to as the \u201c<strong>Check-ups<\/strong>\u201d, and together with the Cosmeceuticals, as the \u201c<strong>Products<\/strong>\u201d).<\/li>\r\n<\/ol>\r\n<p>The purpose of these General Terms and Conditions of Sale is to define the rights and obligations of the parties in connection with the sale of Products through the Site.<\/p>\r\n<p>1.2\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 All sales of Cosmeceuticals and all Check-ups ordered through the Site are subject to the provisions of these General Terms and Conditions of Sale. The purchaser\u2019s request to order a Cosmeceutical or a Check-up through the Site (the \u201c<strong>Client<\/strong>\u201d) leads to the full acceptance of these General Terms and Conditions of Sale by the Client, who acknowledges having read and fully understood them prior to ordering.<\/p>\r\n<p>These General Terms and Conditions of Sale are subject to modifications and updates at any time. The conditions applicable are those in force on the day of the order by the Client.<\/p>\r\n<p>1.3\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The Site may only be used for retail sale and for private use. Any professional use of the Site, in particular with a view to the resale of Products, is prohibited.<\/p>\r\n<p><strong>Article 2 \u2013 Parties to the contract<\/strong><\/p>\r\n<p>2.1\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 In the event of an order of Cosmeceuticals by the Client, the contract is concluded in accordance with these General Terms and Conditions of Sale between the Client and the company:<\/p>\r\n<p><strong>Laboratoires Genolier SA<\/strong><\/p>\r\n<p>Route du Muids 5<\/p>\r\n<p>CH- 1272 GENOLIER \/ SWITZERLAND<\/p>\r\n<p>(hereinafter referred to as \u201cLaboratoires Genolier<strong>\u201d<\/strong>, or the\u201d Seller \u201cwhen it comes to the sale of Cosmeceuticals).<\/p>\r\n<p>2.2\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 In the event of an order for a Check-up by the Client, the contract is concluded in accordance with these General Terms and Conditions of Sale between the Client and the company:<\/p>\r\n<p>Nescens Genolier SA<\/p>\r\n<p>Route du Muids 5<\/p>\r\n<p>CH- 1272 GENOLIER \/ SWITZERLAND<\/p>\r\n<p>(hereinafter referred to as \u201cNescens Genolier<strong>\u201d<\/strong>, or the\u201d Seller \u201cwhen it comes to the sale of Check-ups).<\/p>\r\n<p>2.3\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 To place an order on the Site, the Client must be of legal age, have legal capacity and hold a bank card as defined in Article 6 below.<\/p>\r\n<p><strong>Article 3 \u2013 Products<\/strong><\/p>\r\n<p>3.1\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The essential features and prices of the Products are available on the Site.<\/p>\r\n<p>3.2\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 While Laboratoires Genolier and Nescens Genolier take great care and are as accurate as possible for online information, Product descriptions and the data available on the Site, they cannot be held responsible for non-substantial errors that could occur. Likewise, although the photographs and other reproductions of the Products represent them faithfully on the Site \u2013 and this, within the limits of the technique and in compliance with the best standards of the market -, these can however present non-substantial errors, which the Client acknowledges and accepts.<\/p>\r\n<p>3.2\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Laboratoires Genolier and Nescens Genolier reserve the right, without notice or indemnity, to temporarily or permanently close the Site or access to one or more Products, as well as to modify at any time the Products offered for sale online on the Site.<\/p>\r\n<p>3.3\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Products are only sold within the limit of available stocks. Laboratoires Genolier and Nescens Genolier reserve the right to limit the number of Products sold to the Client and to refuse all or part of an order, without any indication of reasons or justification.<\/p>\r\n<p><strong>Article 4 \u2013 Order, stages of conclusion of the sale via the Site<\/strong><\/p>\r\n<p>4.1\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The order received on the Site is subject to strict compliance with the procedures described below also concretised by a succession of different screens on which are indicated the successive phases that the Client must imperatively respect to validate his\/her order.<\/p>\r\n<p><u>Step One: Client selection of Products<\/u><\/p>\r\n<p>On the Site, the Client selects, enters and validates the identification and the quantity of the Products that he\/she wishes to order (the availability of which is to be confirmed by the Seller if necessary); the said Products shall be added to his\/her \u201cCart\u201d.<\/p>\r\n<p>When requested, the Client chooses his\/her options, and indicates the personal data concerning him\/her.<\/p>\r\n<p><u>Step Two: Verification of the selected Products<\/u><\/p>\r\n<p>The Client may freely modify his \u201cCart\u201d made up of the selected Products, delete an initially selected Product, modify the quantities ordered or add a Product by clicking on the corresponding items made available to him\/her within the \u201cCart\u201d. Within the \u201cCart\u201d, the price of the items \u2013 as defined in article 5 hereafter \u2013 is automatically displayed.<\/p>\r\n<p><u>Step Three: Confirmation of the selected Products and validation of the order<\/u><\/p>\r\n<p>Once the Client has completed his\/her selection and wishes to validate the composition of his\/her \u201cCart\u201d, he\/she must then identify himself\/herself:<\/p>\r\n<ul>\r\n<li>if he\/she has an account on the Site: by his\/her e-mail address (id) and his\/her password;<\/li>\r\n<li>if he\/she does not have an account on the Site, in particular: by his\/her name, his\/her usual home address to which the order will be invoiced, his\/her telephone number.<\/li>\r\n<\/ul>\r\n<p>The Client must also validate:<\/p>\r\n<p>\u2013 the delivery address of the order;<\/p>\r\n<p>\u2013 the desired shipping method.<\/p>\r\n<p>Once all this information is regularly entered and validated, the price of the items \u2013 as defined in article 8 hereafter \u2013 and the shipping charges will be displayed automatically.<\/p>\r\n<p>After communicating his\/her credit card number, in compliance with the conditions of article 6 hereafter, the Client then clicks on the \u201cVALIDATE MY PAYMENT\u201d button in order to debit his\/her bank card.<\/p>\r\n<p>This order commits the Client as soon as he\/she has clicked on the \u201cVALIDATE MY PAYMENT\u201d button.<\/p>\r\n<p><u>Step Four: Acknowledgement of the order by the Seller<\/u><\/p>\r\n<p>The Seller then acknowledges receipt of the order in the form of an e-mail sent to the e-mail address communicated by the Client. The Client formally accepts the use of the e-mail for confirmation by the Seller of the content of his\/her order.<\/p>\r\n<p>This confirmation e-mail contains all the information communicated by the Client, indicating any difficulties or reservations raised by the order (availability of items ordered, delivery time, refusal of all or part of the order). It mentions the order number assigned to the Client by the Seller.<\/p>\r\n<p>4.2\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The contract is concluded between the Seller and the Client when sending the aforementioned confirmation email. This contract is concluded in accordance with the order and these General Terms and Conditions of Sales, subject to any limitations mentioned in this confirmation email.<\/p>\r\n<p>4.3\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Generally, this express agreement between the Seller and the Client provides that e-mails will be authentic between the parties as well as the automatic registration systems used on the Site, in particular as to the nature and date of the order. The Seller\u2019s confirmation e-mail confirms the contents of the order and the contract between the parties.<\/p>\r\n<p><strong>Article 5 \u2013 Price<\/strong><\/p>\r\n<p>5.1\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The price of the Products sold on the Site is indicated by article and reference, respectively.<\/p>\r\n<p>5.2\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 All orders are payable in CHF, EUROS, POUND STERLING, DOLLARS.<\/p>\r\n<p>5.3\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 For the Swiss market, prices take into account the VAT applicable on the day of the order and any change in the rate applicable to VAT will be automatically passed on to the prices of products in the sales area.<\/p>\r\n<p>5.4\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 For export, the prices invoiced are excluding VAT. Customs duties or other local taxes or import duties or state taxes are likely to be due. These taxes are not the Seller\u2019s responsibility and are added to the invoiced price, if required.<\/p>\r\n<p>5.4\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The duration of validity of the offers and prices is determined by the updating of the Site. The Seller reserves the right to modify its prices at any time but the Products will be invoiced on the basis of the tariffs in effect at the time of the registration of the order in accordance with the 4.1- fourth level above.<\/p>\r\n<p><strong>Article 6 \u2013 Payment Terms<\/strong><\/p>\r\n<p>6.1\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Payment by the Client is made only by credit card. Credit cards accepted are those mentioned on the Site at the time of purchase. The Seller reserves the right to change the accepted cards at any time.<\/p>\r\n<p>6.2\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The transaction is immediately debited to the client\u2019s credit card after verification of the client\u2019s data, upon receipt of the debit authorisation from the company issuing the credit card used by the Client. By communicating the information relating to his\/her credit card, the Client authorises the Seller to debit his\/her credit card for the amount corresponding to the price of his\/her order, including any taxes and delivery charges. To this end, the Client confirms that he is the holder of the credit card to debit and that the name on the credit card is actually his\/hers. The Client shall communicate the sixteen digits and the expiry date of his\/her credit card and, where applicable, the numbers of the visual cryptogram.<\/p>\r\n<p>6.3\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Payment by credit card triggers a systematic request for debit authorisation. Any refusal, whatever the cause, implies the cancellation of the order.<\/p>\r\n<p><strong>Article 7 \u2013 Delivery of Cosmeceuticals\u00a0<\/strong><\/p>\r\n<p>This Article applies only to Cosmeceuticals.<\/p>\r\n<p>7.1.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<u>Delivery method<\/u><\/p>\r\n<p>The method of delivery is chosen by the Client at the time of the order and is validated by him\/her.<\/p>\r\n<p>7.2.\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0<u>Delivery address<\/u><\/p>\r\n<p>The Client is responsible for specifying the delivery address and validating it accordingly. The Client is solely responsible for a defect of delivery due to lack of indication during the order.<\/p>\r\n<p>7.3.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<u>Amount of delivery charges<\/u><\/p>\r\n<p>The delivery charges depend on the amount of the order and the mode of delivery chosen by the Client and are validated by him\/her.<\/p>\r\n<p>7.4.\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0<u>Delivery delay<\/u><\/p>\r\n<p>Delivery times are indicated on the Site. This information is, however, purely indicative and the Seller cannot be held responsible for any delay in delivery.<\/p>\r\n<p>7.5.\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0<u>Verification of the order on arrival<\/u><\/p>\r\n<p>The Client is obliged to check the condition of the packaging and the Products on delivery, within 48 hours of receipt of the package. All complaints must be made by registered mail within 48 hours. Failure to make a complaint shall render any action against the carrier and\/or Seller invalid, if the above-mentioned deadline has elapsed.<\/p>\r\n<p>The Client must ensure that the Products delivered to him\/her correspond to the order. In case of Products non-conformity, in type or in quality, to the specifications mentioned in the delivery note, the Client must inform the client service of Laboratoires Genolier by e-mail to the address shop@nescens\u00a0and return the products to the address indicated in Article 2 above.<\/p>\r\n<p>7.6\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<u>Right of withdrawal<\/u><\/p>\r\n<p>The Client is entitled to renounce his\/her order and to return the Products if he\/she is not satisfied with his\/her order, within 10 days after receipt of the package. However, this right of withdrawal exists only if the Products have not been opened and are still intact in their original packaging. Free samples that may have been attached to the Products by the Seller may, however, be opened, used and retained by the Client without affecting this right of withdrawal from the Products. However, the Seller is under no obligation to provide such free samples.<\/p>\r\n<p>The Client who wishes to exercise his\/her right of withdrawal must inform the client service of Laboratoires Genolier by e-mail to the address shop@nescens.com and return the Products in their original packaging, complete and unused to the address indicated in the Article 2 above.<\/p>\r\n<p><strong>Article 8 \u2013 Special provisions concerning Check-ups\u00a0<\/strong><\/p>\r\n<p>This article applies only to Check-ups.<\/p>\r\n<p>8.1\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<u>Issuance of the Check-Up<\/u><\/p>\r\n<p>The Check-up is carried out by or under the aegis of a physician employed by or affiliated with Nescens Genolier freely chosen by Nescens Genolier (hereinafter referred to as the \u201c<strong>Physician<\/strong>\u201d), according to the programme and the schedule agreed explicitly with the Client.<\/p>\r\n<p>8.2\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<u>Informed consent<\/u><\/p>\r\n<p>The Client will complete and sign, at the latest on his first appointment with the Physician, a Personal Data Form, an Informed Consent, and an Anamnestic Questionnaire.<\/p>\r\n<p>The Client agrees to fill completely, truthfully and correctly the Personal Data Form, the Informed Consent, and the Anamnestic Questionnaire. He undertakes, however, to inform the Physician in a complete, true and correct manner, in particular regarding his\/her condition and his\/her medical background.<\/p>\r\n<p>8.3\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<u>Disclaimer of liability<\/u><\/p>\r\n<p>Nescens Genolier is not responsible for the diagnosis and medical procedures of the physician. In particular, Nescens Genolier is not responsible for diagnostic errors or the absence, lack or inadequacy of medical procedures.<\/p>\r\n<p><strong>Article 9 \u2013 Client commitments\u00a0<\/strong><\/p>\r\n<p>9.1\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The Client undertakes that all the information communicated to Laboratoires Genolier and Nescens Genolier on the Site as part of the order complies with these General Terms and Conditions of Sale, and is complete, accurate and up to date. Failing this, the Seller reserves the right to: (i) cancel the order altogether or (ii) subordinate it to the communication by the Client of any proof of the information and addresses provided, to ensure of their existence and accuracy.<\/p>\r\n<p>9.2\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 It is reminded that when ordering, the Seller collects the following personal data: identity, identification and password chosen by the Client on the Site, e-mail address, telephone number, usual address of the Client, address of delivery and means of payment, etc. This data is necessary for the processing of the order and may be communicated only to contractual partners of the Seller intervening in the execution of the order (in particular, to intermediaries for the payment of orders such as banking establishments).<\/p>\r\n<p>9.3\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The Client has an individual right of access, withdrawal and rectification of this data. The Client may also object to the data being communicated to third parties by sending a written request to the Seller either to the electronic address\u00a0<a href=\"mailto:facturation@nescens.com\">shop@nescens.com<\/a>\u00a0or by registered mail to the address mentioned in article 2 above.<\/p>\r\n<p>9.4.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The Seller reserves the right to use this personal data for the purpose of sending commercial offers.<\/p>\r\n<p>9.5. \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The provisions of the Privacy Policy published on the Site apply in the relationship between the Seller and the Client.<\/p>\r\n<p><strong>Article 10 \u2013 Intellectual property rights<\/strong><\/p>\r\n<p>10.1\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The NESCENS trademark, as well as all figurative and non-figurative marks and more generally all other trademarks, illustrations, images and logotypes appearing on the Products, their accessories and their packaging, whether deposited or not, are and will remain the exclusive property of Laboratoires Genolier or Nescens Genolier, their affiliated companies, partners or licensed manufacturers.<\/p>\r\n<p>10.2\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Any reproduction or partial reproduction, modification or use of these trademarks, illustrations, images and logotypes, for any reason and on any medium without prior express agreement of Laboratoire Genolier or Nescens Genolier, is strictly prohibited.<\/p>\r\n<p>10.3\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 More generally, the Client refrains from harming directly or indirectly the property rights of Laboratoire Genolier and Nescens Genolier.<\/p>\r\n<p><strong>Article 11 \u2013 Miscellaneous<\/strong><\/p>\r\n<p>11.1\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<u>Force majeure<\/u><\/p>\r\n<p>The Seller\u2019s performance of its obligations under this contract shall be suspended in the event of a fortuitous event or force majeure which would hamper or delay its execution and will therefore notify the Client of the occurrence of such a fortuitous event or force majeure within fifteen days from the date of the occurrence of the event. When the suspension of performance of the Seller\u2019s obligations continues for a period exceeding sixty days, the Client has the option to cancel the order in progress and the Seller will then proceed to the refund of the order.<\/p>\r\n<p>11.2. \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<u>Non waiver<\/u><\/p>\r\n<p>The fact that the Seller refrains from demanding at any given time the execution of any of the stipulations of the present General Terms and Conditions of Sale cannot be interpreted as renouncing to invoke later this total or partial non-performance.<\/p>\r\n<p>11.3.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<u>Validity of the general terms and conditions of sale<\/u><\/p>\r\n<p>If any of the stipulations of these General Terms and Conditions of Sale is declared invalid in whole or in part, the other stipulations and the other rights and obligations arising from these general terms and conditions of sale will remain unchanged and will remain applicable.<\/p>\r\n<p><strong>Article 12 \u2013 Applicable law and place of jurisdiction<\/strong><\/p>\r\n<p>12.1\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 These General Terms and Conditions of Sale and the contract between the parties in accordance with these General Terms and Conditions of Sale are subject to Swiss law.<\/p>\r\n<p>12.2\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Any dispute relating to the contract between the parties in accordance with these General Terms and Conditions of Sale shall be subject to the exclusive jurisdiction of the competent court in Genolier, Switzerland.<\/p>\r\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":992,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/simple.php","meta":{"inline_featured_image":false},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ 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